Refund and Returns Policy

Overview

Our refund and returns policy lasts 2 working days. If 2 days have passed since your purchase, we can’t offer you a full refund or exchange.

The refund will be credited to the original payment method within 15 days of receiving the parcel.

The return is applicable within 7 days

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

If the product has been opened or seal is broken it will not be accepted.

Courier charges will be deducted while the refund is made.

To complete your return, we require a image of receipt or proof of purchase.

There are certain situations where no refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our mistake.
Any item that is returned more than 2 days after delivery

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@propheticremedies.com.

Gift items

Only regular items may be refunded. Gift items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@propheticremedies.com

Shipping Returns

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on where you live.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.